pastiwinPrivacy Policy

This page describes what we collect when you use pastiwin and how we keep that data protected. We take your privacy seriously and comply with applicable data-protection laws in the jurisdictions where we operate. When you register an account, deposit funds, play games, or contact our support team, we collect certain personal information. We use that information solely to provide our service, verify your identity, process transactions, and comply with legal obligations.

We do not sell your data to third parties for marketing purposes. We do not share your information except where required by law, to prevent fraud, or to operate our payment and gaming systems. Your data is encrypted in transit and at rest on our secure servers. This policy explains exactly what we collect, who has access to it, how long we keep it, and what rights you have regarding your information.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via the Help section in the pastiwin app or use the contact details provided at the end of this policy.

What Data We Collect on pastiwin

Registration and Account Information

When you create a pastiwin account, we collect your email address, chosen username, password (encrypted), full name, date of birth, residential address, and phone number. We use this information to create your account, verify your identity during Know Your Customer (KYC) verification, and contact you about account issues or security alerts. We require accurate details because we are obligated to prevent fraud and money laundering.

Identity Verification Documents

As part of KYC compliance, we ask you to upload a valid government-issued ID (national ID card, passport, or driver's license), a proof of address (utility bill, official mail, or bank statement), and a clear selfie holding your ID. We use these documents to confirm you are who you claim to be and that you reside at the address you provided. Our verification team reviews these documents, and once verified, they are stored securely on encrypted servers. We retain these documents for the duration of your account and for a period after account closure as required by applicable anti-money-laundering regulations.

Payment Information on pastiwin

When you deposit or withdraw funds, we collect payment details: which method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction amount, date and time, and transaction ID. For e-wallet payments, we do not store your e-wallet credentials; instead, we use encrypted tokens provided by the e-wallet provider. For bank virtual accounts, we generate a unique account number for your transactions but do not access your underlying bank account. We retain transaction records for compliance and dispute resolution.

Game Activity and Betting History

We collect records of every game you play on pastiwin: the date, time, game name, bet amount, outcome, and payout (if any). This includes sportsbook bets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer table hands, slot spins, and esports wagers (Mobile Legends, Free Fire, PUBG Mobile). We use these records to credit or debit your account accurately, generate your game history, and investigate disputes. These records are retained indefinitely in our systems for audit and compliance purposes.

Device and Usage Information

When you use the pastiwin app or website, we automatically collect information about your device: operating system, app version, device model, and unique device identifier (if applicable). We also log your IP address, approximate geographic location (derived from IP), and which games or pages you access. We use this data to detect fraud, prevent account hijacking, optimize app performance, and provide country-specific content filtering (to restrict access where services are not available). We do not use this data for marketing or tracking outside of pastiwin.

Cookies and Similar Tracking Technologies

We use cookies and similar technologies (such as local storage) to keep you logged in, remember your preferences, and prevent fraud. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device until they expire or you clear them manually. We also use analytics cookies to understand how users interact with pastiwin so we can improve the platform. These analytics cookies do not identify you personally; they track aggregate patterns only. You can disable cookies in your browser settings, though this may limit some pastiwin functionality.

Customer Support Communications

When you contact our pastiwin support team via the Help section in the app, email, or contact form, we collect and retain your message content, attachments, and any supporting details you provide. We use this information to respond to your inquiry, investigate complaints, and improve our support processes. Support staff access your account information (game history, deposits, withdrawals) to assist you effectively. Your support communications are treated as confidential and are not shared outside our support and management teams except where required by law.

Third-Party Payment and Fraud-Prevention Processors

We share essential data with third-party processors to operate pastiwin securely. These include: payment gateways (e-wallet providers and bank processors) who receive your transaction details to execute deposits and withdrawals; fraud-prevention services that analyze transaction patterns to detect suspicious activity; identity-verification providers who verify your KYC documents; and analytics platforms that help us understand app performance. We have data-processing agreements with all third parties that require them to protect your data and use it only for the stated purpose. Your data may be processed and stored in servers located outside Indonesia; by using pastiwin, you consent to this international data transfer.

Your Privacy Rights and Data Management on pastiwin

How Long We Keep Your Data

We retain your account information (name, address, contact details) for as long as your pastiwin account is active and for a period after closure as required by anti-money-laundering regulations (typically 5–7 years). Game history and transaction records are retained indefinitely for audit and dispute-resolution purposes. Identity verification documents are kept for the duration of your account and typically for 5 years after closure. You can request deletion of non-essential data (such as your phone number) at any time by contacting support, though we may need to retain some information to comply with legal obligations.

Your Rights on pastiwin

You have the right to access, correct, or request deletion of your personal data, subject to legal and operational constraints. To exercise these rights, contact our support team. We will provide you a copy of your data within 30 days (in a standard format such as CSV or PDF). If you request deletion and there is no legal or operational reason to retain your data, we will delete it. However, we may need to retain transaction records or identity documents to comply with financial-crime prevention laws.

Data Security on pastiwin

We implement multiple layers of security to protect your data: encryption of sensitive information in transit and at rest, secure password storage using industry-standard hashing, access controls limiting employee access to sensitive data, and regular security audits. Our servers are hosted on cloud infrastructure with redundancy and backup systems. We have procedures to detect and respond to data breaches. If we discover a breach that compromises your personal data, we will notify you and any affected authorities as required by law. While we take security seriously, no system is non-specific info secure; by using pastiwin, you acknowledge that data security depends partly on your own responsible handling of login credentials.

Your Choices and Opt-Out

You can control how we use certain data. If you do not wish to receive promotional emails from us, you can opt out by clicking the unsubscribe link in any marketing email or by contacting support. You can adjust cookie preferences in your browser settings. You can request that we cease using your data for analytics purposes (though basic operational cookies will remain necessary for your account to function). Note that declining cookies or analytics may limit pastiwin's ability to personalize your experience or detect fraud.

International Data Transfer and Jurisdiction

pastiwin operates from Indonesia and may store or process your data on servers located in Indonesia or internationally (depending on our infrastructure). By using pastiwin and opening an account, you consent to your data being transferred to, stored in, and processed in these jurisdictions. Different countries have different data-protection laws, so your data may receive different levels of protection depending on where it is stored. We endeavour to maintain consistent protection standards across all locations.

Contact Us About Privacy

If you have questions about this privacy policy, concerns about how we handle your data, or wish to exercise your privacy rights, contact our pastiwin support team via the Help section in the app. You can also email us or use the contact form on our website. We will respond to privacy inquiries within 30 days. Our privacy policy may be updated from time to time; we will notify you of material changes via email or in-app notification. Your continued use of pastiwin after policy updates constitutes acceptance of the updated policy.

We are committed to protecting your privacy and operating transparently. If you have concerns about how pastiwin handles your data or believe we have violated this privacy policy, we encourage you to contact us directly first so we can address your concern. If you are not satisfied with our response and your jurisdiction provides regulatory channels for privacy complaints, you may escalate your complaint to the appropriate authority.