KYC Verification on pastiwin: What You Need to Know
KYC stands for "Know Your Customer" — it's a standard compliance requirement that online gaming platforms use to verify user identity and prevent fraud. On pastiwin, we use your KYC data to confirm you are who you say you are, to ensure you meet regional legal requirements to use our services, and to keep our platform secure. Your documents are encrypted and stored securely; we do not share them with third parties except where law requires.
Required Documents for pastiwin KYC
We require three documents to verify your account:
- National ID (KTP): A clear photo or scan of your Indonesian national identity card. The image must show your full name, date of birth, ID number, and photo. Both sides are preferred if your ID has text on both sides.
- Address Proof: A recent utility bill, tax document, or official letter showing your name and current residential address. The document should be dated within the last three months. Bills from providers like PLN, Telkom, or water utility companies work well.
- Selfie with ID: A photo of you holding your national ID next to your face. This confirms you are the person in the ID photo. The selfie must be clear, well-lit, and show both your face and the full ID card in frame.
Once you gather these documents, open the pastiwin app and navigate to your account settings. Tap "Verify Account" or "KYC," and you'll see three upload fields. Tap each field and select the corresponding document from your phone's photo library or camera. After uploading all three, submit your KYC request. Our system immediately sends your documents to our verification team.
The entire upload process takes subject to verification. You do not need to do this during any specific time window; submissions are reviewed 24 hours a day. However, most reviews complete during business hours (Jakarta standard time) within a few hours of submission. If you submit during evening or weekend hours, expect review to complete by the next business day.
Document Quality Matters
Blurry photos, glare on the ID, or missing information will trigger a rejection. If your KYC is rejected, the app notifies you of the reason and you can resubmit with corrected documents. Most resubmissions are approved quickly.
What Our Verification Team Checks
When your KYC documents reach our team, they perform several checks. First, they verify the ID is genuine and matches your profile information (name, date of birth). Second, they confirm the address proof is recent and matches the address you entered during registration. Third, they compare your face in the selfie to the ID photo to ensure they match. Finally, they check whether your account details align with any fraud or compliance databases.
This process is largely automated but includes human review for edge cases. If all checks pass, your account is marked as verified and you see a green checkmark in your profile. If something does not match or appears unclear, our team may request additional documentation or, in rare cases, reach out to you via email or phone to clarify.
The verification process is free — we do not charge a KYC fee. It is a regulatory requirement, not a service charge. Once verified, you remain verified on pastiwin for as long as your account is active, even if you do not play for several months.
Account Tier and Limits After KYC
Once your KYC is approved, your account automatically advances to our standard tier. This grants you access to all game categories and standard bet limits. Bet minimums typically start at our welcome offer for slots, our welcome offer for live-dealer tables, and our welcome offer for sportsbook predictions. Maximum bets vary by category and game type but are clearly displayed in the app before you place a bet.
Your daily withdrawal limit at standard tier is typically our welcome offer. If you wish to access higher bet limits or daily withdrawal ceilings, you can request a tier upgrade. Tier 2 or higher verification involves additional identity checks (such as a phone interview or video verification) and can take additional time, but removes the daily withdrawal cap and grants access to exclusive high-limit tables.
What Happens If Your KYC Is Rejected
If our verification team encounters an issue — such as a blurry photo, mismatched information, or unclear documents — they reject your submission and notify you in the app. The notification explains the specific reason: for example, "ID photo is too dark" or "Address proof date is older than three months." You then have the option to resubmit with corrected documents.
To resubmit, open the KYC section in your pastiwin account, review the rejection reason, and upload new or corrected documents. The resubmission is reviewed just like the original, usually within hours. Most resubmissions are approved on the second attempt. If you encounter repeated rejections or believe there is an error, contact our customer support team via the Help section in the app — they can review your case manually and advise you on next steps.
Timeline from Registration to First Bet
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1
Register accountStep 1
Enter your email, username, and password in the pastiwin app. Verify your email via the link sent to your inbox. Your account is now active but not yet verified.
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2
Complete KYC verificationStep 2
Upload your ID, address proof, and selfie. Our team reviews within hours (usually faster during Jakarta business hours). You receive notification when approved.
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3
Fund your accountStep 3
Navigate to Deposit and choose your payment method (DANA, e-wallet, mobile banking, local payment, or bank VA). Transfer funds; most e-wallet deposits settle instantly, bank transfers within minutes to hours.
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4
Start playingStep 4
Browse sportsbook, live-dealer tables, or slots. Your balance is available across all categories. Enjoy live blackjack broadcasts, explore Liga 1 sportsbook markets, or spin slots like Aviator or Sweet Bonanza.
From registration to first bet typically takes 1–4 hours depending on how quickly you upload documents and whether your KYC approves on first submission. If you are in Bandung, Medan, Semarang, or another city in the region, the timeline remains the same because our verification team reviews submissions from a central hub.
Privacy and Data Security
Your KYC documents contain sensitive personal information. On pastiwin, we encrypt all uploads using industry-standard protocols. Your data is stored on secure servers and accessed only by our verification team and designated compliance officers. We do not sell or share your information with marketing firms or unrelated third parties. We may share anonymized data with regulatory bodies if required by law, but your personal documents remain confidential.
You can request a copy of your stored KYC documents or ask us to delete them by contacting our support team. Deletions are subject to compliance requirements — we may need to retain certain documents for regulatory or fraud-prevention purposes — but we will honor legitimate requests where applicable.
